Cape Town Airport has numerous shops and facilities. Think of it as a small shopping mall! It also offers a lot of services and facilities to all passengers, such as:
- Hotels available in and around the airport
- Restaurants and Cafés
- Chapel and prayer rooms
- Conference rooms
- Medical service
The terminal building has a split-level design, with departures located in the upper floors and arrivals in the lower floors. An elevated roadway system provides vehicular access to both departures and arrivals levels. All check-in takes place within the Central Terminal Building, which contains 120 check-in desks and 20 self-service kiosks. Passengers then pass through a consolidated security screening area before dividing, with international passengers heading north towards the international terminal (which contains immigration facilities), and domestic passengers heading south towards the domestic terminal.
Retail outlets are located on the lower (arrivals) level of the terminal at landside, as well as airside at the departure gates. Retail outlets are diverse, including foreign exchange services, clothing retailers, bookstores, souvenir outlets, grocery stores and duty-free in international departures.
Restaurants within the terminal building are located on the upper (3rd) level above the departures level, which includes what is purported to be the largest Spur restaurant on the African continent. The restaurant level overlooks the airside of the terminal, where a glass curtain wall separates the patrons from the planes 3 floors below.